Sync Settings

Control how and when orders are imported from your Shopify stores.

Auto-Sync

When enabled, orders sync automatically via Shopify webhooks:

• New orders: Imported within seconds of being placed
• Order updates: Changes sync automatically
• Fulfillment sync: Tracking numbers pushed back to Shopify

Enabling Auto-Sync

1. Go to Stores → Select your store
2. Toggle Auto-sync on
3. Changes take effect immediately

Manual Sync

Trigger a sync manually when needed:

1. Go to Stores → Select your store
2. Click Sync Now
3. Recent orders (last 30 days) will be checked

Use manual sync for:

• Initial import of existing orders
• Troubleshooting missing orders
• After reconnecting a store

What Gets Synced

Sync Status

Check your last sync time in store settings:

• Last sync: When data was last received
• Webhook status: Whether real-time sync is active

Pausing Sync

To temporarily stop order import:

1. Toggle Active off in store settings
2. Orders won't be imported while paused
3. Toggle back on to resume

This is useful during:

• Store maintenance
• Testing periods
• Temporary fulfillment holds