Request Requote Workflow

Pricing is reviewed internally, fulfillment keeps moving, and pricing corrections happen through Request Requote.

The Workflow

Order Arrives → Quote Generated → Invoice Sent → Customer Requests Requote (if needed)

Where to Request a Requote

1. Open Products to challenge an active product price
2. Open Invoices to challenge a billed line item
3. Submit the request with a short reason

What to Check

• Item pricing: Is the per-item cost acceptable?
• Total amount: Does the order total look right?
• Product matches: Did we identify the correct products?

What Happens Next

1. The pricing request enters the internal review queue
2. Our team reprices the affected product or invoice line
3. If the new price changes a billed amount, the adjustment is handled through the finance flow

Why This Flow Exists

• Fulfillment keeps moving: No customer approval gate blocks covered products
• Clear correction path: Pricing concerns go to one explicit requote workflow
• Finance-safe changes: Billed lines are corrected through adjustments, not silent rewrites