How Quoting Works

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Understanding the quote process from order to invoice

How Quoting Works
Understanding the quote process from order to invoice
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How Quoting Works

Every order goes through our quoting process to determine pricing for fulfillment.

The Quote Process

Step 1: Order Received

When an order is imported from your store, each line item enters the quoting queue.

Step 2: Product Matching

Our system (and team) identifies the best supplier for each product:

  • AI-powered matching for known products
  • Manual review for new or complex items

Step 3: Price Calculation

For each item, we calculate:

  • Source cost: The cost from the supplier (in CNY)
  • Your price: Source cost + markup + fees (in USD)

Step 4: Quote Generation

Once all items are priced, the order moves straight into fulfillment readiness.

Quote Statuses

StatusMeaning
PendingAwaiting quote from our team
QuotedPrice has been generated internally
ApprovedPricing is locked and the order can move to invoicing
InvoicedInvoice generated for payment

Requesting a Requote

If you disagree with pricing:

  1. Open the product or invoice line with the pricing issue
  2. Click Request Requote
  3. Add notes explaining your concern
  4. Our team will review and provide updated pricing